In today’s rapidly changing and virtual world, providing authentic feedback and coaching for success is an increasingly important part of being a manager, it is also becoming more challenging. Wider spans of control, matrix structures, heavier workloads, and the dispersed and now virtual nature of most teams leave managers struggling to find time and opportunities to develop their team members.
Providing feedback and coaching can no longer rely on the old model of manager-as-expert – knowledge is simply expanding too rapidly. Nor can it be restricted to annual performance review sessions. Instead, feedback and coaching must occur on a consistent, day-to-day basis. This program is designed to help managers identify and seize coaching opportunities and apply coaching practices that are appropriate to the demands of modern business delivered in person or virtually.
Use an effective process model to deliver feedback.
Describe strategies and tactics for challenging feedback reactions.
Identify the typical coaching traps that they fall into.
Understand the components of an effective coaching model and apply it to real situations.
Learn the tips and tactics of providing feedback and coaching in a virtual medium.